Issues With Who Can Help Me Tool

Back in May 2020, the ERA Master Store was enhanced to accommodate three separate groups of unit contacts:

  1. Pre-Award Research Administrators: Contacts in this group will be listed on Who Can Help Me. ERA email notifications regarding specific Funding Proposals will continue to be sent to the listed RA Owner. The Proposals & Negotiation Team may also use this information for follow-ups and request for additional information regarding proposals and agreements.
  2. Post-Award Research Administrators: Contacts in this group will be listed on Who Can Help Me and will receive ERA email notifications regarding award activations and modifications (unless a public inbox is listed for that unit). The Award Management Team will also use this information for follow-ups and requests for additional information regarding award activations, modifications and post-period expense verification.
  3. After-the-Fact Reporting: Contacts in this group will be listed on Who Can Help Me, will receive email notifications regarding ATF Review Reports and will gain access to ATF Review reports for their assigned units. The Fiscal Oversight Team will also use this information for follow-ups and requests for additional information regarding ATF Review Reports.

While the intent was for all three groups of contacts to be displayed on Who Can Help Me, due to the system update, WCHM is currently only showing post award contacts. KE Web Services is aware of the problem and is working with UTO on a resolution. While the issue is resolved, RAs are encouraged to use the RAs by Department report available on the Research Analytics website.